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TERMS OF SERVICE

AZARA DIGITAL j.d.o.o.

Welcome to the terms of service of the digital agency Azara Digital j.d.o.o. These terms define the rights and obligations between our agency and clients who use our digital marketing and software development services.

1. GENERAL PROVISIONS

  • These terms of service apply to all services provided by Azara Digital j.d.o.o.
  • By using our services, the client confirms that they are familiar with these terms and fully accept them.
  • Azara Digital j.d.o.o. reserves the right to change the terms of service without prior notice.

2. DESCRIPTION OF SERVICES

Azara Digital j.d.o.o. provides digital marketing services, including:

  • Creation and optimization of digital campaigns (Google Ads, Facebook Ads, etc.)
  • Social media management
  • SEO optimization
  • Email marketing
  • Marketing strategy development

We also offer web application and website development services, including:

  • Website design and development
  • Custom web application development
  • Maintenance and technical support

3. PRICING AND PAYMENT TERMS

  • All service prices are determined individually based on the client's needs.
  • Payment is made according to the agreed terms, usually upon invoice issuance.
  • In case of payment delay, Azara Digital j.d.o.o. reserves the right to suspend further services until payment is made.

4. SERVICE EXECUTION

  • Azara Digital j.d.o.o. commits to providing services professionally and in accordance with industry best practices.
  • Delivery deadlines are defined individually for each project and depend on its complexity.
  • The client must provide all necessary materials and information in a timely manner to enable the proper execution of the project.

5. LIABILITY AND LIMITATION OF LIABILITY

  • Azara Digital j.d.o.o. is not responsible for the results of digital campaigns that depend on external factors.
  • We are not responsible for technical issues caused by third parties (e.g., server downtime, hosting problems, etc.).
  • The client is fully responsible for the content published through digital campaigns and web applications.

6. COMPLAINTS

  • Azara Digital j.d.o.o. does not accept complaints on delivered services, except in cases of technical defects caused by our error.
  • We cannot guarantee specific results or refunds for paid services.
  • The client must review and approve all project segments before final delivery.

7. TERMINATION OF COOPERATION

  • Cooperation may be terminated in writing, respecting the notice period defined in the contract.
  • In case of non-payment or non-compliance with agreed obligations, Azara Digital j.d.o.o. reserves the right to immediately terminate cooperation.
  • In case of unilateral termination of cooperation, Azara Digital j.d.o.o. has the right to retain 50% of the advance payment and the intellectual property rights to the delivered services.

8. DATA PROTECTION

  • Azara Digital j.d.o.o. respects privacy and protects all client data in accordance with applicable data protection laws.
  • Client data will not be shared with third parties without their explicit consent.

9. FINAL PROVISIONS

  • All disputes will be resolved amicably, and in case of failure to reach an agreement, the Commercial Court in Zagreb, Croatia, shall have jurisdiction.
  • These terms come into effect on the date of publication and apply to all new and existing clients.

UVJETI POSLOVANJA

AZARA DIGITAL j.d.o.o.

Dobrodošli u uvjete poslovanja digitalne agencije Azara Digital j.d.o.o.. Ovi uvjeti definiraju prava i obveze između naše agencije i klijenata koji koriste naše usluge digitalnog marketinga i računalnog programiranja.

1. OPĆE ODREDBE

  • Ovi uvjeti poslovanja primjenjuju se na sve usluge koje pruža Azara Digital j.d.o.o.
  • Korištenjem naših usluga, klijent potvrđuje da je upoznat s ovim uvjetima i da ih u potpunosti prihvaća.
  • Azara Digital j.d.o.o. zadržava pravo izmjene uvjeta poslovanja bez prethodne obavijesti.

2. OPIS USLUGA

Azara Digital j.d.o.o. pruža usluge digitalnog marketinga, uključujući:

  • Izradu i optimizaciju digitalnih kampanja (Google Ads, Facebook Ads i dr.)
  • Upravljanje društvenim mrežama
  • SEO optimizaciju
  • Email marketing
  • Izradu marketinških strategija

Također nudimo usluge razvoja web aplikacija i web stranica, uključujući:

  • Dizajn i razvoj web stranica
  • Razvoj prilagođenih web aplikacija
  • Održavanje i tehničku podršku

3. CIJENE I NAČIN PLAĆANJA

  • Sve cijene usluga formiraju se individualno, prema potrebama klijenta.
  • Plaćanje se vrši prema unaprijed dogovorenim uvjetima, u pravilu po izdavanju računa.
  • U slučaju kašnjenja u plaćanju, Azara Digital j.d.o.o. zadržava pravo obustave daljnjih usluga dok se ne izvrši uplata.

4. IZVRŠENJE USLUGA

  • Azara Digital j.d.o.o. se obvezuje pružiti usluge profesionalno i u skladu s najboljim praksama industrije.
  • Rokovi isporuke definiraju se pojedinačno za svaki projekt i ovise o njegovoj složenosti.
  • Klijent je dužan pravovremeno dostaviti sve potrebne materijale i informacije kako bi se omogućila pravovremena realizacija projekta.

5. ODGOVORNOST I OGRANIČENJE ODGOVORNOSTI

  • Azara Digital j.d.o.o. nije odgovorna za rezultate digitalnih kampanja koje ovise o vanjskim faktorima.
  • Ne odgovaramo za tehničke probleme trećih strana (npr. pad servera, problemi s hostingom i sl.).
  • Klijent snosi punu odgovornost za sadržaj koji se objavljuje kroz digitalne kampanje i web aplikacije.

6. REKLAMACIJE

  • Azara Digital j.d.o.o. ne prihvaća reklamacije na isporučene usluge, osim u slučaju tehničke neispravnosti uzrokovane propustom s naše strane.
  • Ne možemo jamčiti specifične rezultate niti povrat uplaćenih sredstava.
  • Klijent je dužan provjeriti i potvrditi sve segmente projekta prije završne isporuke.

7. PRESTANAK SURADNJE

  • Suradnja se može prekinuti pisanim putem uz poštivanje otkaznog roka definiranog ugovorom.
  • U slučaju neplaćanja ili nepoštivanja ugovorenih obveza, Azara Digital j.d.o.o. zadržava pravo momentalnog prekida suradnje.
  • U slučaju jednostranog prekida suradnje, Azara Digital j.d.o.o. ima pravo na zadržavanje 50% avansne uplate i intelektualno pravo na vlasništvo isporučenih usluga.

8. ZAŠTITA PODATAKA

  • Azara Digital j.d.o.o. poštuje privatnost i štiti sve podatke klijenata sukladno važećim zakonima.
  • Podaci klijenata neće biti dijeljeni s trećim stranama bez njihovog izričitog pristanka.

9. ZAVRŠNE ODREDBE

  • Svi eventualni sporovi rješavat će se sporazumno, a u slučaju nemogućnosti dogovora, nadležan je trgovački sud u Zagrebu.
  • Ovi uvjeti stupaju na snagu danom objave i primjenjuju se na sve nove i postojeće klijente.
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